Support

The help you need to keep your solution running smoothly

As a business-critical system, it is vital that the day-to-day operation of your UNIT4 solution is uninterrupted and continues to meet your needs. Our Support team helps you achieve the levels of systems continuity and availability that your business requires. We pride ourselves on delivering friendly, professional, effective assistance via our UK-based support centre to achieve this.

Our Support Services are delivered by highly skilled and motivated Support Consultants whose aim is to help you resolve any queries or issues you may experience with your UNIT4 solution – quickly and efficiently.

Our Support Consultants combine a wealth of expertise to help you. In particular they have:

• broad experience and understanding of the real-life situations in which UNIT4 solutions are used
• in-depth knowledge of each application and module
• extensive know-how in identifying, diagnosing and solving application and technical issues
• access to other product experts throughout the world
• target guidelines within which we aim to respond to calls
• vast technical knowledge of each application
• the authority to take ownership of your support call
• the commitment to providing ongoing communication and updates to you regarding the status of your call if it cannot be resolved immediately.

Further information